Things To Know

If your pet is not up to date on vaccines you can still come to our clinic we just may need to give your pet a Rabies vaccine. To comply with state laws and maintain safety for all, proof of Rabies will be necessary for our team to provide services. If your pet has not been vaccinated or you do not have records we will still provide services for your pet. We will administer a Rabies vaccine during the visit if your pet is well. If your pet is sick our priority is getting your pet well.

Please keep your pet secured at all times. Some animals are not friendly with each other or may have an illness. Respect each other’s space.

Dogs: All dogs need to be kept on a short leash at all times. Small dogs on a leash need to be held when other animals are present.

Cats: All cats need to be in a carrier please. Even if your kitty is wearing a leash and harness a carrier is needed to prevent dogs from reacting.

During medical exams and procedures, our team will gently hold and care for your pet while performing the necessary treatments. You're welcome to observe, and we kindly ask that you allow our staff to work without interference so we can keep your pet safe and comfortable.

Some pets are nervous at the vet and may have a change in behavior. We will recommend the appropriate action to keep everyone safe. Visits may not be pursued based on the patient’s stress level and temperament.

We believe in being courteous, kind, and respectful to both people and animals. We ask our clients to have the same ethics while supporting our business.

We want you and your pet to have the best visit possible. Please let us know if our performance is unsatisfactory. We will come to a solution together.

We have zero-tolerance for abuse and ask you to please be patient and respectful to our vet team. We reserve the right to refuse service.

Behavior that is not welcome at Neighborhood Vet:

Threats

Physical Assaults

Name Calling

Yelling

Obscene Language or Gestures

Destruction of Property

Discrimination

Sexual Harassment

Rough handling/assault to animals

To provide care and comply with medical standards, the pet owner needs to fill out the client form and be present or available to authorize services and costs for each visit. As the pet owner you can also add other people to your account.

Clients must be 18 years of age or older.

Full payment is due at the time services or products are given. Unfortunately we do not offer payment plans. Most pet insurance policies will require you to pay for your visit and then will authorize a reimbursement.

Payment Methods Accepted:

-Visa, Mastercard, Discover Card, American Express

-Debit Cards

-Neighborhood Vet Gift Cards

A full refund is available for non-medical and non-consumable unused retail goods if not completely satisfied.

Unfortunately, prescription products, medical products, and consumables are not returnable or refundable to maintain our pharmacy integrity. We do not resell medication or food for safety.

Services authorized and performed are non-refundable.

We provide estimates and have pricing transparency for every visit.

Please let us know your questions or concerns.