Last updated: [10/31/2025]

Welcome to Neighborhood Vet!
These Terms of Service (“Terms”) govern your use of our website, online forms, communications, and any services provided by Neighborhood Vet (“we,” “our,” or “us”).
By visiting our website or using our services, you agree to these Terms.

1. General Use

Our website and services are provided for personal, non-commercial use to support your pet’s care and provide information about our clinic.
You agree to use this site only for lawful purposes and not to interfere with its security, content, or functionality.

2. Appointment Scheduling and Services

When you request or schedule an appointment, you agree to provide accurate and complete information.
All appointments are subject to confirmation by our staff. Fees, estimates, and medical recommendations may vary based on your pet’s needs and our professional judgment.

3. Payment and Billing

Payment is due at the time of service unless prior arrangements are made.
We accept major credit cards and other approved payment methods.
Unpaid balances may result in suspension of services or referral to a collections agency if necessary.

4. SMS/Text Message Communication

Program Name: Neighborhood Vet SMS Alerts

Program Description:
By providing your mobile phone number, you agree to receive text messages (SMS) from Neighborhood Vet related to your pet’s care. Messages may include, but are not limited to:

• Appointment confirmations, reminders, and rescheduling notices

• Follow-up instructions or test result notifications

• Health reminders (e.g., vaccines, heartworm prevention, wellness exams)

• Occasional service updates, promotions, or educational tips

Message Frequency:
Message frequency varies based on your pet’s needs and your interactions with our clinic, but typically includes a few messages per month.

Message and Data Rates:
Message and data rates may apply, depending on your mobile carrier plan.

Opt-Out Instructions:
You may opt out of text messaging at any time by replying STOP to any message. You will receive one final message confirming your opt-out. After that, you will no longer receive SMS messages from Neighborhood Vet unless you re-enroll.

Help/Support Contact:
For help or questions, reply HELP at any time or contact us directly:
912.775.9355
yourfriends@nvsav.com

Privacy:
We value your privacy. Your phone number and personal information are used solely for veterinary communication and will not be sold or shared with third parties for marketing. For more details, please review our Privacy Policy.

5. Medical Disclaimer

Information on our website and social media is provided for general educational purposes only.
It is not a substitute for professional veterinary advice, diagnosis, or treatment.
Always consult a licensed veterinarian for your pet’s specific health concerns.

6. Intellectual Property

All text, images, logos, and other content on this site are the property of Neighborhood Vet unless otherwise noted.
You may not reproduce, modify, or distribute any material from our site without written permission.

7. Limitation of Liability

Neighborhood Vet is not liable for any damages or losses arising from your use of our website or digital communications, except as required by law.
We make every effort to provide accurate information but do not guarantee that all website content is error-free.

8. Links to Other Sites

Our website may include links to third-party websites or resources.
We are not responsible for the content or privacy practices of those sites.

9. Changes to These Terms

We may update these Terms from time to time.
Any updates will be posted on this page with an updated “Last updated” date.
Your continued use of our site or services after any changes means you accept the revised Terms.