Telehealth or virtual visits help us connect with you and your pet in between in-person visits. We use telemedicine and teletriage to help dogs and cats.

Telemedicine vs. Teletriage

At Neighborhood Vet, whether your pet receives telemedicine or teletriage depends on their patient status with our clinic.

• Telemedicine
  For active patients who have been seen in person at Neighborhood Vet. Care is provided by video or phone. Georgia law requires a yearly in-person exam before we can diagnose conditions, prescribe medications, or discuss treatment through telemedicine.

• Teletriage
  For new or non-active patients, we can provide general guidance to help determine how urgent your pet’s situation may be needed (emergency, urgent, or routine). Teletriage does not include diagnosis or prescriptions. We can not prescribe flea, tick, or heartworm medication through teletriage.

When Telemedicine Can Help

Telemedicine works well for active patients when a hands-on exam isn’t always necessary. Examples include:

• Follow-up care for a known condition

• Recheck skin conditions

• Ongoing management of allergies

• Behavioral concerns

• Nutrition and weight management discussions

• Reviewing lab results or adjusting medications

• Minor concerns where your pet is otherwise stable

When a Physical Exam Is Needed

Some situations always require an in-person visit because a hands-on exam, diagnostics, or immediate treatment may be necessary:

• New or worsening symptoms with no prior exam

• Vomiting, diarrhea, or loss of appetite

• Breathing problems or coughing

• Limping, pain, or injury

• Eye problems (redness, discharge, squinting)

• Seizures, collapse, or severe lethargy

• Puppies, kittens, and new patients needing a first exam

• Any emergency or urgent condition