Last updated: [10/31/2025]

Neighborhood Vet (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect personal and non-personal information in several ways, including when you:

• Schedule an appointment or create a client account

• Contact us by phone, text, email, or through our website

• Visit our clinic for veterinary services

• Sign up for newsletters, promotions, or educational materials

The types of information we may collect include:

• Name, address, phone number, and email address

• Pet name, species, breed, age, and medical history

• Payment information (for processing transactions)

• Communication preferences and notes related to your account

• Website usage data (through cookies or analytics tools)

2. How We Use Your Information

We use the information we collect to:

• Provide veterinary care and related services

• Manage appointments, billing, and client accounts

• Send reminders, updates, or follow-up communications

• Improve our services, website, and client experience

• Respond to questions, feedback, or requests

• Comply with legal or regulatory requirements

We may use non-identifiable information (such as aggregated data) to analyze trends and improve our operations.

3. Text Messaging (SMS) Communication

By providing your mobile phone number, you consent to receive text messages (SMS) from Neighborhood Vet.
These may include appointment confirmations, reminders, follow-ups, and important pet health updates.

• Message and data rates may apply.

• Message frequency varies.

• You can opt out of text messaging at any time by replying STOP or contacting us directly.

• For help, reply HELP or contact us at 912.775.9355 or yourfriends@nvsav.com.

We will never sell, rent, or share your phone number or personal information with third parties for their own marketing purposes.

4. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
Examples include secure systems for medical records, payment encryption, and limited employee access to client data.

5. Sharing Information

We only share personal information when necessary to:

• Provide veterinary care (e.g., with a lab, pharmacy, or referral specialist)

• Process payments securely

• Comply with applicable laws or legal processes

We do not sell or share client or pet information with outside companies for marketing purposes.

6. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand how visitors use our site and to improve functionality.
Cookies do not collect personal information unless you voluntarily provide it.
You can disable cookies through your browser settings.

7. Your Rights and Choices

You have the right to:

• Access or update your personal information

• Request deletion of certain data (as allowed by law)

• Opt out of marketing or promotional communications

• Withdraw consent for SMS or email contact

To exercise these rights, please contact us at [insert email address].

8. Links to Other Websites

Our website may contain links to third-party websites (e.g., partners or payment processors).
We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.